We want everyone who contacts us to feel confident and comfortable about how any personal information you share with us will be looked after or used.

This Privacy Policy sets out how Moorend Limited collect, use and store your personal information, and sets out how you can control your personal information when you use this website.

Moorend Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Moorend Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2018.

What we collect:

We may collect the following information:

• name and job title
• contact information including business address and email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• For quotations, Invoices, statements and for processing your order
• We may use the information to inform you of our products and services or how we can improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, to protect and prevent improper access, use, alteration, destruction and loss.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint you can do so by contacting us at Moorend Limited, 19 Moorend Lane, Slimbridge, Glos, GL2 7DG by email info@moorendltd.com or by calling 0800 0116828. You can also make a complaint to the Data Protection Supervisory Authority, the Information Commisioners Office, https://ico.org/

Right to access your personal information - You may request details of personal information which we hold about you, along with why we use it, who we share it with and how long we keep it You can make a request for access free of charge. If you would like a copy of the information held on you please write to Moorend Limited, 19 Moorend Lane, Slimbridge, Glos, GL2 7DG and please provide us with evidence of your identity.

You may choose to restrict the collection or processing of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@moorendltd.com

Right to Erasure – You have a right to have personal data erased. A request for Right to Erasure can be made verbally, in writing, or by email – Our contact details can be found at the end of this Privacy Policy. We will promptly respond to your request.

Right to Rectification - If you believe that any information we are holding on you is incorrect or incomplete, or inaccurate, you can contact us verbally, in writing or by email. Our contact details can be found at the end of this Privacy Policy. We will promptly correct any information found to be incorrect.

Right to object – You have a right to object to:

• processing if it is based on legitimate interests or the performance of a task in the public/exercise of official authority (including profiling)
• direct marketing (including profiling)
• processing for purposes of scientific/historical research and statistics

Retaining personal data – Personal data processed for any people/purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Portability – You can ask us to provide you with the personal information we hold about you in a structured commonly used, electronic form so it can easily be transferred.

Automated decision making - We do not currently carry out any automated decision making.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.